Your satisfaction is important to us! Our 30 day money back guarantee promises you a full refund if you are not satisfied with your Vitaclean shower head. You must request and exchange or return within 30 days of ordering the item.
The scrub can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your scrub must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email us at firstname.lastname@example.org to process your return.
The item/s must be returned to us in full. Please note that the cost of the original freight and return to the warehouse will not be reimbursed or refunded.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Vitaclean for an exchange or refund are NOT covered or reimbursed by us.
(Note: We do understand some postage can be costly, we do not expect express returns. Standard postage is OK.)
Once the return package is sent, please email us a photo of the return postage receipt as proof of shipping. Please note, we are unable to be held liable for the loss of your item being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURNED ITEM?
All items need to be received into our fulfilment centre in Essex before receiving a refund. Please include your order number in your parcel.
Whitehouse Business Park,
White Ash Green, Halstead, Essex, CO9 1PB
Please do not return any items before emailing us, at email@example.com, and confirming your order number with us.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. Once your returned parcel has been received by our warehouse, we will contact you to process the exchange or refund. Please allow 1-5 business days from receipt of your returned parcel for the items to be processed and checked by our team.
For Exchanges: We will send your new piece/s out and email you a tracking number.
For refunds: We will issues refunds back via your original payment method (credit/debit card or PayPal), and email you a confirmation once completed. Please note, that depending on your financial institution it may take up to 10 business days for the funds to clear back into your account. Please keep an eye out for email notifications from us, as we will keep you updated along the way.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We hope this never happens, however, on the off chance you do receive damaged goods, or have a manufacturing fault occur, please contact us straight away at firstname.lastname@example.org so we can help to resolve the problem as quickly as possible.
IS MY SHOWER HEAD STILL UNDER WARRANTY?
We offer a 12-month warranty for our Handheld and Wall Mount Shower Heads. Please be aware that the warranty starts from the date of purchase so please keep a copy of the original proof of purchase.
HOW DO I CLAIM ON MY WARRANTY?
To claim on the warranty please please contact our Customer Care Team at email@example.com